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Telephone Etiquette for Business Calls

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Telephone Etiquette for Business Calls


For most type of organisations the phone has an important role in the day by day operations. This is on account of organisations needing them to contact merchants, business partners, and customers or clients. They are additionally important since they open an entryway of correspondence with clients by permitting them to contact the business whenever amid its hours of operation. As essential as the telephone seems to be, it is pretty much as imperative that organizations know the contrast between what is great and what is awful telephone behavior.


They should understand how they communicate with customers and business partners via telephone will either depict them in a positive light or a negative one. In the hands of an inadequately prepared employee, chief, or entrepreneur, phone use can have a compelling negative impact on the business. Consequently, it is vital that organizations legitimately prepare their workers on great and awful telephone rehearses.


phone eitiguettes

At the point when is a Call the Right Way to Communicate?

The technique that you convey ought to be proper to the crowd, circumstance and nature of the message that should be imparted. Often a call is the most ideal approach to impart.

Look at our manual for office interchanges. It will offer you some assistance to pick the best strategy to convey what you need to say. Also, for when you do choose to utilize the phone to convey, ensure you take after the accompanying arrangement of do's and don'ts.


Phone Do's


While phone calls are vital for communication, it is not permitted to ring more than three times.

  • The telephone ought to be replied with a positive welcome, for example, "Hi," "Hello," or "Good evening," and so on. After the welcome the individual who answers the telephone ought to give his or her name and the name of the business or association that is being reached.


  • Put on a grin before putting or noting a telephone call. At the point when a responder grins it influences the sound of his or her voice, giving it a more wonderful and cordial tone.


  • For clarity, the phone must be held a separation of two fingers from the mouth.


  • Talk in an unmistakable tone utilizing a voice that is neither too uproarious nor too low. Words needs to be articulated and said sufficiently moderate that individuals can comprehend what is being said to them.


  • If t somebody must be put on hold, request authorization first and give him or her the choice to leave a phone message. At the point when taking them off of hold thank the guest to demonstrate that their time is regarded.


  • When a guest is talking, listen to what he or she needs to say without intrusions.


  • While putting a call a responder needs to dependably express his or her name before requesting the individual that the call is for.


  • Continuously return telephone calls if an arrival call has been guaranteed. In the event that a time allotment was given the guest must make each endeavor to give back the telephone call as fast as would be prudent inside of that edge.


  • Before exchanging a call, confirm that the individual to whom the call is being exchanged is accessible. This present individual's name ought to be given to the gathering who is being exchanged.


Phone Don'ts


  • The person taking the phone  he or must never reply on the firstring. Guests don't expect this and will be taken asleep.


  • Try not to answer the telephone when eating, biting, or drinking. In the event that a responder has anything in his or her mouth it ought to be gobbled or evacuated before grabbing the telephone to answer a call.


  • you leave the telephone, never leave the line open. Rather put the individual on keep and check down with him or her regularly – ideally like clockwork.


  • Never say the words, "I don't have any idea" when chatting with somebody on the telephone. The perfect reaction to an inquiry where there is not a positive answer is to say "I'll look into  that for you."


  • At the point when conversing with a customer or a client never say anything that can be interpreted as being discourteousness. The individual who answers the telephone ought to dependably converse with the guest in the way that he or she might want somebody to address them.


  • A responder must never utilize slang language when identifying with a guest. Swear words must additionally never be utilized, and might be illicit in specific situations, as per Mauritian Laws..


  • Try not to exchange a call without educating the individual on the telephone and requesting that authorization do as such.


  • At the point when finishing a telephone call, don't hang up the telephone without a positive conclusion, for example, "Thank you for calling," or "Have a Good Day."

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